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Shipping & Returns

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Shipping Rates and Policies

Free Shipping on Orders over $79.00 (United States, Canada, United Kingdom and Australia only)

One Day Handling Time, Place Order Before Shipping Cut-Off (11 AM EST)

Domestic Shipping within Continental USA, Canada, United Kingdom and Australia

  • Overnight Shipping
  • Express Shipping
  • Standard Shipping

International Shipping Options Available

  • Worldwide Standard
  • Worldwide Express

Quality Assurance
All Dr. Scabies® products we carry are compliant with Good Manufacturing Practices (GMP) and U.S. FDA standards in terms of ingredients, formulas, facilities and operations. We ensure that the Dr. Scabies® formula is consistent in every finished product.

Delivery

Dr. Scabies always believe that the world should be scabies-free and that premium homeopathic products should always be available and accessible in every home.

Dr. Scabies Products are shipped domestically within USA, Canada, Australia and United Kingdom. We also ship internationally. The timely delivery of your order is one of our priorities so we make sure that you get the fastest and the best shipping prices. It's only at Dr. Scabies where shipping charges are shared with the customer. We will never make money on shipping. As we grow, our shipping costs will come down and that savings will be passed directly on to you, our valued customers. For more information on Shipping Rules and Restrictions, see available Shipping Information below. If we cannot deliver the product you ordered, for any reason, we will contact you and give you the option to cancel and receive a refund or accept a substitute item.

Available Shipping Options

Please refer to the following shipping options below. Each shipping option has its own restrictions and charges that will be applied to your order. Generally, you will have the option of upgrading your shipping method for faster delivery. If you choose to upgrade your shipping method to express or overnight, your order must be received and clear credit authorization before cut-off time or your order may not be processed until the following business day. Business days are Monday-Friday, excluding national holidays.

Mail delivery times depend on what service you use to send your item, its origin and where it's going. See below for a list of expected delivery timeframes for our domestic standard, express and overnight services.

All orders from Contiguous and Non-contiguous U.S. States, U.S. Minor Outlying Islands, and U.S. Military Addresses ship from: 807 Airport Access Road, Traverse City, Michigan 49686 USA

Contiguous U.S. Shipping

SHIPPING OPTION

DELIVERY TIME

SHIPPING FEE

FedEX Standard Overnight Delivery

24-48 Hours

$ 49.00

FedEX 2-Day Delivery (Cutoff: 11 AM EST, Monday to Friday, Provide physical address only)

2 Business Days + 1 day handling time

$39.50

FedEX 3-Day Delivery (Cutoff: 11 AM EST, Monday to Friday, Provide physical address only)

3 Business Days + 1 day handling time

$29.95

FedEX Ground Delivery (Cutoff: 11 AM EST, Monday to Friday, Provide physical address only)

3-4 Day Delivery

$19.95

USPS First Class Mail Delivery

4-6 Business Days + 1 day handling time

$ 9.95

USPS Priority Mail (Cutoff: 11 AM EST, Monday to Friday, Provide physical address only)

2-3 Business Days

$ 19.95

USPS Priority Mail Express Delivery (Cutoff: 11 AM EST, Monday to Friday, Provide physical address only)

1-2 Business Days

$ 24.95

Orders are delivered within promised delivery dates provided that the orders were placed before 11 AM Eastern Time from Monday to Friday only. Overnight and Express orders are delivered via FedEX® to physical addresses only. Express orders may ship via FedEX® Express Delivery depending on the availability of forwarding facilities in your area. Overnight and Express orders entered after the cut-off time will ship next day. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay.

Our default shipping method: USPS First Class Mail service, covers all states of USA, PO Box, FPO and APO Addresses and offers delivery within 4-10 business days depending on the availability of USPS forwarding facilities. Ground orders will normally ship within 48hrs. Exceptions to this would be a holiday weekend and during the Christmas season.  

For an estimated delivery time, please refer to the map below:

Non-Continental U.S. Shipping

The following rates apply to Alaska, Federated States of Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico and Virgin Islands.

SHIPPING OPTION

DELIVERY TIME

SHIPPING FEE

UPS 2nd Day Air Delivery

2 Business Days

$ 34.95

USPS Priority Mail Express Delivery

3-5 Business Days

$ 24.95

USPS First Class Mail Delivery

4-6 Business Days

$ 14.95

Shipping Cut-off time for Express orders is 11 AM Eastern Time, Monday to Friday only. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay. Standard orders normally ship within 48hrs.  

 

U.S. Minor Outlying Islands Shipping

SHIPPING OPTION

DELIVERY TIME

SHIPPING FEE

USPS Priority Mail International

4-6 Business Days

$ 19.95

USPS Priority Mail International Express

7-10 Business Days

$ 24.95

Shipping Cut-off time for Express orders is 11 AM Eastern Time, Monday to Friday only. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay. Standard orders normally ship within 48hrs.  

 

U.S. Military Addresses

SHIPPING OPTION

DELIVERY TIME

SHIPPING FEE

USPS First Class Mail Delivery

7-10 Business Days

$ 10.95

 

Canada Shipping

All Canada orders originate from:
Mississauga, Ontario L4W 4L4


SHIPPING OPTION

DELIVERY TIME

SHIPPING FEE

Canada Post Priority

24-48 Hours, Between Major Urban Centres

$ 29.95

Canada Post Xpressport

2-3 Business Days, Between Major Urban Centres

$ 19.95

Canada Post Expedited Parcel

2-9 Business Days

$ 9.95

Overnight and Express orders are delivered via Canada Post Priority and Canada Post Xpressport respectively. Orders are delivered within promised delivery dates provided that the orders were placed before 11 AM Eastern Time from Monday to Friday only. Overnight and Express orders entered after the cut-off time will ship next day. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay.

Our default shipping method: Canada Post Regular Parcel service, covers all provinces of Canada and offers delivery within 2-9 business days or more depending on the availability of Canada Post forwarding facilities. Ground orders will normally ship within 48hrs. Exceptions to this would be a holiday weekend and during the Christmas season.  

For an estimated delivery time, please refer to the map below:

United Kingdom Shipping

All UK and EU Orders originate from:
Linlithgow, United Kingdom

SHIPPING OPTION

DELIVERY TIME

SHIPPING FEE

Royal Mail 48-Hour Tracked

24-48 hours

$ 29.95

TNT UK 48-Hour Untracked

3-5 Business Days

$ 14.95

Overnight orders are delivered via Royal Mail Special Delivery Guaranteed™. Orders are delivered within promised delivery dates provided that the orders were placed before 11 AM British Summer Time from Monday to Friday only. Overnight orders entered after the cut-off time will ship next day. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay.

Our default shipping method: Royal Mail 1st Class Delivery service, covers all states of United Kingdom and offers delivery within 3-5 business days or more depending on the availability of Royal Mail forwarding facilities. Ground orders will normally ship within 48hrs. Exceptions to this would be a holiday weekend and during the Christmas season.  

For an estimated delivery time, please refer to the map below:

Other European Countries

 

SHIPPING OPTION

DELIVERY TIME

SHIPPING FEE

DHL Express EU

3-5 Business Days

$ 34.95

USPS International First Class

5-8 Business Days

$ 14.95

Shipping Cut-off time for Express orders is 11 AM British Summer Time, Monday to Friday only. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay. Standard orders normally ship within 48hrs.

 

Australia Shipping

All Australia Orders originate from:
118 Denison Street, Hillsdale New South Wales 2036


SHIPPING OPTION

DELIVERY TIME

SHIPPING FEE

AusPost Standard Overnight Delivery

24-48 hours

$ 29.95

AusPost Express

2-4 Business Days

$ 19.95

AusPost Registered Mail

4-6 Business Days

$ 9.95

Overnight and Express orders are delivered via AusPost Standard Overnight and AusPost Express respectively. Orders are delivered within promised delivery dates provided that the orders were placed before 12 PM Australian Eastern Time from Monday to Friday only. Overnight and Express orders entered after the cut-off time will ship next day. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay.

Our default shipping method: AusPost Registered Mail service, covers all states of Australia and offers delivery within 3-5 business days or more depending on the availability of Royal Mail forwarding facilities. Ground orders will normally ship within 48hrs. Exceptions to this would be a holiday weekend and during the Christmas season.  

For an estimated delivery time, please refer to the map below:

International Shipping

All International Orders originate from:
807 Airport Access Road, Traverse City, Michigan 49686 USA

The following rates apply to countries not specified above.

SHIPPING OPTION

DELIVERY TIME

SHIPPING FEE

USPS International Express

4-7 Business Days

$ 39.50

USPS International Priority

7-10 Business Days

$ 24.95

USPS International First Class

2-4 Weeks

$ 14.95

Shipping Cut-off time for Express orders is 11 AM Eastern Time, Monday to Friday only. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay. Standard orders normally ship within 48hrs  

 

Shipping Restrictions

Orders shipping to an APO or FPO military address may only be shipped via the U.S. Postal Service and cannot be expedited. Please note these orders may take up to 21 days for delivery.
All expedited orders require street address.

Please note, international orders are subject to duties, customs, and value added taxes.  If you are shipping your order outside of the Continental United States, as a condition of sale, you acknowledge and agree that title to your order transfers to you after exportation from the United States and immediately prior to importation of such order at the border of the ship to location and assume all risk and responsibility for the import clearance, duties, and delivery to final destination.  These charges must be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.

In-Stock Items 
Most orders for in-stock items begin the order process as soon as the online purchase is completed within the cut-off time. Your in-stock item will be shipped once the item is located, your payment is approved and the receiving address is verified. After your order leaves our warehouse, delivery times vary according to the shipping method you selected during checkout and the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the United States.

Backordered or Advanced Sale Item 
Backordered or advanced sale items are items that are not yet in stock, but available for advanced purchase on our site. A backordered item is shipped directly to you once it is in stock. You will be notified of the status of your backordered item via email. Expected shipment time (for example, "advanced sale: buy now for shipping in 4-6 weeks") is indicated on the product detail page. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. 

Cancellations
Dr. Scabies® also protects both the company and consumers. This will encourage you to have confidence in buying online. All our customers are entitled to 100% Money-back Guarantee; your satisfaction is our no.1 priority. We will provide a refund for the product within 30 days of purchase. As much as possible, you must return the item/s, unopened or at least in its original packaging to us to the address given on the Returns and Exchanges page. 

For cancellations of orders, orders cannot be cancelled if the warehouse has shipped it and are en route to destination. The customer will pay the costs of returning the item/s to us if the order has been received (by Recorded delivery post). If the goods are faulty, we will fully refund your money or offer a replacement and we will pay the cost of returning the product to us.

You have a statutory duty of care for all goods while in your possession and you must take reasonable care when returning goods. Non-compliance to our requirements may affect your right to cancel and a refund. 

 

Return Policy

Prior to reporting a complaint on failed treatments or submitting a return request, PLEASE READ THE FOLLOWING:

INDICATORS OF TREATMENT FAILURE

1. Any appearance of new burrows after completing the treatment is indicative of need for further therapy, although in re-infection symptoms of itching may recur before typical burrows have developed.

2. Itching persisting more than 2 weeks after treatment may reflect treatment failure, re-infection or allergic reaction to Dr. Scabies products.

TREATMENT FAILURE may result from:

  1. a.       Poor application techniques or inadequate application of Dr. Scabies products
  2. b.      Re-infestation from untreated body parts and untreated contacts or household members
  3. c.       Insufficient penetration or absorption of Dr. Scabies products into the skin due to improper usage or infected and crusted scabies lesions
  4. d.      Lack of proper environmental cleaning

If your self-assessment of treatment fell short in any of the important components of Scabies Control and Management, please consider continuing the treatment or start a re-treatment. Treating scabies is challenging but possible. Take few steps back and review what you have done so far and correct it.

In the event that you are not satisfied with the products for any reason, please review our Refund Policy.

ALL claims for MISSING ITEMS, DAMAGES and CUSTOMER SERVICE ERRORS must be made within 24 hours of the date of delivery.

Prior to returning any Goods to the Company for any reason, the Customer must contact the Company to obtain a returns authorization number (‘RMA’). All Goods are returned at the Customer’s risk and expense except when it is an error in manufacturing, shipping, packing or customer service. The Customer is responsible for returning Goods to the Company and providing proof of delivery of such return. All Returns must be acknowledged by Shipping and Billing Department. NO CREDIT WILL BE GIVEN UNTIL PRODUCTS ARE RECEIVED AT THE WAREHOUSE.

The Company operates a 30-day money back guarantee policy.

We do not advocate self-medication. Scabies is a condition that requires medical expertise for diagnosis. We advise that prior to use of Dr. Scabies products, a medical diagnosis has been established. Thus, misdiagnosed cases are not covered within 30-day money back guarantee.

To be accepted for return on this basis, keep the following in mind:

  • Item should be returned to the company within 30 days from despatch date.
  • Shipping and Handling Fees are Non Refundable. For orders which were shipped free (via standard shipping), an amount of $9.95 will be deducted from the invoice value of goods.
  • Unopened items are entitled to full merchandise refund.
  • Any Goods returned that are opened or used (within the 30-day money back guarantee), will be subjected to a minimum restocking fee of 20% of the invoice value of the Goods.

Products purchased through Dr. Scabies® under warranty may be returned for replacement or full/partial credit by following these steps:  
1. Fill up the Returns Form or Contact Dr. Scabies® Customer Service Dept. at 1-844-SCABIES (722-2437) option 2 to obtain a Return Merchandise Authorization (RMA).  
2. Return the authorized item(s) per shipping instructions.  Each returned item MUST be independently listed on this form.  
3. RMA can be obtained by logging on to your account or by contacting our Customer Service dept. 1-844-SCABIES (722-2437)
4. For all merchandise returned to Dr. Scabies® shipping costs will be deducted from the credit or refund.

The Customer should return the Goods to the warehouse it originated, clearly quoting the Returns Material Authorization Number (RMA), Customer’s name and order number on the outside of the package:

Return items for refund or exchange:

USA and International Orders

Dr. Scabies
Returns and Exchange Department
P.O. Box 61553, Savannah, GA 31420
United States

Canada

Dr. Scabies
Returns and Exchange Department
P.O. Box 7200, PO A,
Mississauga, Ontario L5A 0A3

United Kingdom and Other European Countries

Dr. Scabies
Returns and Exchange Department
Parcel Ship, c/o Dr. Natural Solutions Unit 4, Lindum Business Park, Lincoln,
Lincolnshire LN6 3QX

Australia

Dr. Scabies
Returns and Exchange Department
118 Denison Street, Hillsdale, New South Wales 2036

All orders from Contiguous and Non-contiguous U.S. States, U.S. Minor Outlying Islands, and U.S. Military Addresses ship from: 807 Airport Access Road, Traverse City, Michigan 49686 USA